Location
Reading
Department
Contact Centre
Advertising Salary
Starting Salary £25,000 - £28,000 + Excellent benefits
Vacancy Type
Permanent

About The Role

The Porsche Customer Interaction Centre is powered by the RAC and embedded at the Head Quarters of Porsche Cars Great Britain in Reading.

Porsche are famous for creating incredible sports cars, but our success is built upon the strong relationships we create with our customers. We believe that a Porsche customer should enjoy customer care that is worthy of the Porsche crest.  Our talented team of Porsche Personal Case Managers are on hand to support each customer with highly individualised customer care. As well as answering simple or complex customer questions, each advisor is fully empowered to provide bespoke solutions, which ensure that every customer remains loyal to the brand.

  • Full time, permanent contract, great working hours on a rotation of 8am too 6pm Monday to Friday, 9am -1pm Saturday (1 weekend in 5*) Flexible hybrid working hours offered after the brief probation
  • Generous paid holiday allowance, plus public holidays
  • No call scripts, no call length targets, just one goal: exceeding customer expectations
  • We believe that our talented, passionate employees deserve to feel valued, so we provide a great working environment, free parking, complimentary tea and coffee, a fabulous subsidised onsite restaurant, exciting team events, and regular access to experience our amazing products
with an Annual Bonus based on company performance.

Person Specification

  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Able to Work effectively in a Team and a fast-paced environment
  • Proficient with MS Office and familiar with CRM systems and practices
  • High level of verbal and written Communication
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • Highly motivated and resilient

    Role Purpose 

  • Handle all calls and correspondence professionally, investigating thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutions
  • To receive calls and correspondence, which may be requests for information, complaints and assistance at the roadside or anything associated with Porsche products
  • To build up and continuously update individual specialist knowledge in relation to the Porsche products, PCGB strategy and relevant regulatory compliance e.g. FCA
  • To build relationships with Porsche Centres and involving them in all matters relating to their customer.
  • To ensure that all goodwill gestures are individual, tailored and reflect the inconvenience the customer has experienced
  • Handle all calls and correspondence professionally, investigating thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutions

 Why Should You Apply?

  • Opportunity to work within a highly respected luxury brand
  • Competitive starting salary, with great career opportunities
  • Sociable working hours
  • Small, fun, friendly highly motivated team

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