Location
Walsall
Department
Contact Centre
Advertising Salary
£20,597
Vacancy Type
Permanent

About The Role

RAC have an exciting opportunities to join our Branded Contact Centre as part of Renault as a Contact Centre Advisor.  With a starting salary of £20,597, including free top level RAC breakdown cover, this role will put you at the heart of delivering Renaults customer solutions

 As a Contact Centre Advisor, you will be working in the Contact Centre delivering world class customer service to all Renault Customers and Dealerships. You can expect to be very busy dealing with multiple queries and task including, dealing with and resolving complaints, achieving KPI’s and upsells and building relationships with stakeholders across the Business.

Full time and Flexible shifts will be required Monday - Friday between the hours of 08.00 - 21.00.  There will also be weekend working.

Key Accountabilities. 

  • Have a real desire to engage with your customer and deliver a fist class service
  • Achieve individual and department KPI’s and quality measures
  • Identify opportunities for up sell/brand reinforcement
  • Ensure any written communication is accurate, reflects the tone of voice and reinforces the Brand
  • Build and update product and process knowledge
  • Build relationships with the retailers involving them in all matters relating to their customers
  • Use a variety of contact channels, social media, email, phone, letter to maximise customer satisfaction and reduce case lengths
  • Be a genuine team player


Previous contact centre experience is not necessary, however the ability to demonstrate exceptional customer service is required. 

You'll be used to working in a fast paced and regulated environment, and be able to demonstrate fantastic communication skills, as you'll be using all forms of combination methods including telephone, email, letters and social media.

You will be dealing with complaints and issues so being able to take control of a situation and resolve effectively is exactly what this role requires. You will need to be able to demonstrate confidence when speaking with your customers and have excellent keyboard and admin skills.


In return, we offer a competitive salary of £20,597, contributory pension scheme, life insurance, 25 days annual leave, free on-site parking across all 3 sites and free RAC breakdown cover. We also offer a range of other flexible employee benefits for you to choose from.

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