Location
Bristol
Department
Contact Centre
Advertising Salary
OTE of £15,000 and a minimum £12,180
Vacancy Type
Permanent

About The Role

RAC has a fantastic opportunity for advisor's that have been operating in a customer driven environment, to join our well established Customer Service team.

With an OTE of £15,000, and a minimum base salary of £12,180 for a 18 hour working week, successful candidates will also enjoy a variety of fantastic benefits, which includes our highest level of breakdown service available for you, and your family.

Working from our iconic Bradley Stoke location, you’ll take calls from potential RAC members who are looking to take out a membership. You will be an expert with our features & benefits of RAC Breakdown Cover to promote our products and services to customer that are enquiring about our services.

We are looking for a minimum of 18 hours with the below shift patterns; 

  • Monday – Friday 9:30 – 13:30 and/or 15:00-19:00
  • Every other weekend morning, which will be a mix of Saturday/Sunday ( not together )
  • Training/induction will be full time for 2 weeks ( Monday – Friday 9-5pm )

To be the best, we want the best. RAC are looking for Customer Advisor's who:

  • Are empathetic and able to build rapport with our members, with an outgoing, self-motivated and friendly personality.
  • Are comfortable at overcoming objections
  • Ideally have previous experience working within a regulated environment or in sales and be able to demonstrate excellent customer service.
  • Can demonstrate resilience in a fast pace sales contact centre and works well towards KPI's under pressure.
  • Have great knowledge retention and recall and can understand customers needs and requirements to ensure you do the right thing for each and every one.
  • Common sense shift patterns. As with any key service provider, we need to be there when our customers need us. Therefore, there will be a requirement to work at weekends but we also try to apply logic to our shift patterns.

What can we offer in return?

  • Bonus Scheme with additional earning potential up to 20% OTE monthly
  • On-site Restaurant, and coffee shop
  • You will get FREE Ultimate breakdown cover for you and your household- including roadside & home rescue, unlimited call outs and tows,
  • Flexible Shifts
  • A first class, comprehensive training programme to enhance your skills and behaviours to ensure you become a great advisor!
  • A fantastic career framework allowing everyone to progress within the ever-growing business with solid support and a clear plan.

Benefits and Rewards;

  • Flexible Benefits for you to tailor
  • Free on-site parking
  • Great Holiday Allowance
  • 7 days car hire, European cover which also includes free legal advice and garage support
  • Hotel discounts & days out
  • £25 towards MOT voucher each year and much more!

Come and join a great team that is full of brilliant New Business Customer Advisor's who are passionate about delivering excellent service to our valued members!

#orangeheroes

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