Location
Bristol
Department
Marketing, Data & Insight
Advertising Salary
Competitive + Bonus + Company Benefits
Vacancy Type
Permanent

About The Role

RAC is looking for an experienced Senior Insight Manager / Data Scientist to join our dynamic Group Customer & Marketing team, based in our Bristol office on a hybrid working basis

You’ll love solving problems and be hands on with the relevant data insight tools. These may include R, Python, SAS, Alteryx, Power BI, Tableau, SQL 

We are looking for someone who can use data to influence decision making. You will be comfortable having conversations with people from all over the business, this may include everyone from the teams helping customers through to Exec members. You will be output focused with an ardent desire to use data to demonstrate what we can do differently, to continue to grow one of the fastest growing 128-year-old business in the UK!  

As the Senior Insight Manager at RAC, you’ll be leading a team of 1-4 people, whilst being hands-on with the data analytics required to drive the team forward. You’ll be responsible for supporting our Customer Experience Director and our operational teams. You’ll also be creating compelling business cases for investment and change, which are backed up by sound analytics. 

This role is primarily focused on customer experiences, but you’ll also get involved in digital marketing, digital customer behaviour, customer retention and profitability. 

 

What you’ll do... 

  • Ensure our data assets and insight are used to maximise business growth 
  • Be recognised as an analytics expert, adding tangible value to business areas  
  • Provide insight that helps define and deliver strategic priorities 
  • Previous experience of building statistical models  
  • An understanding of machine learning, segmentation and econometric time series models, and lifetime value models 
  • Manage and develop a team of analysts and data scientists  
  • Continually seek out new data sources and ways of improving our existing data 

What you’ll need... 

  • Ability to work in a fast-paced and complex environment and have a dynamic, hands-on approach with an eye for detail 
  • Pragmatic analytical solutions to maximise impact in a short space of time 
  • Practical knowledge of using the latest analytical thinking in a commercial environment 
  • Experience in using data and insight to constructively challenge the status-quo and drive positive change and growth 
  • Comfortable collaborating and influencing at all levels with a commercial mindset 

In return for your hard work and commitment we offer a wide range of benefits:  

  • Competitive base salary + annual company bonus 
  • Company pension  
  • Paid annual leave  
  • Health Care Cash Plan 
  • Flexible Benefits  
  • Free parking on site  
  • RAC Ultimate Breakdown Cover for you and your family  

RAC are in a period of growth and are looking to the future to how we can all work together to be the number one destination for all driving services. Together we are all #OrangeHeroes! Be a part of our journey!  

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