Location
Reading
Department
Patrol & Technical Operations
Advertising Salary
Competitive Salary
Vacancy Type
Permanent
Careers Site Advertising End Date
11 Oct 2022

About The Role

RAC have an exciting opportunity for a Product Recall and Quality Campaign Manager to work within our prestigious Renault Branded Contact centre. The role is vital in ensuring high standards of product quality and safety.  

The Product recall and quality campaigns manager is responsible to implement, manage and track product safety recalls in line with the codes of practice documented by the relevant authorities (DVSA in the UK & CCPC in Ireland). Product Quality improvement programs (OTS) are also launched to product the brand image and prevent an issue before it may occur.

If your passion is all things automotive then this is for you as you will be working alongside the Renault Group central team and across a number of RUK departments and suppliers.  Your role will be to manage vehicle blockages, coordinate relevant reworks and manage communication with associated departments to mitigate vehicle delivery delays on new vehicles.

You will be working remotely but with the expectation to be in the Maple Cross head office a minimum of two days a week. One of which must be a Wednesday.

Role purpose

Brand Protection and legal requirements: Ensure the relationship with the authorities, DVSA (UK) and CCPC (IE) is maintained. Meet required codes of practice including notification to authorities of recalls within required timeframes and be point of contact for any queries of the recall.

Project Management: Deploy, co-ordinate and monitor recall and quality campaign operations to the dealer network and customers on time. Ensure and monitor parts supply with Renault Central and NPDC. Identify underperforming areas and launch resolutions. Animate results to dealer network and Importers.

Commercial Awareness: Ensure blockages and recalls have minimal impact on commercial performance (customer registration delay) and on Dealers activity (capacity/ workload).

Process Management: Ensure information is shared with internal stake holders and customer (recall) communication does not adversity effect other areas of the business. Provide operational processes on large campaigns and suggest customer journey. Identify and address areas of improvement with Renault Central.

Supplier Management:  Along with the Warranty Manager, work with the mailing partner to deploy efficient customer communications to ensure a high level of customer experience, drive performance and adherence to brand values. Point of contact of any escalations on customer campaigns.

Transversal Management: Identify and alert management of any risk to the brand or customer experience due to the nature of the recall campaign and potential hurdles. Work with other internal teams and business partners to ensure a minimum level of inconvenience to the customer.

Performance Management: Drive dealers and Importers performance to ensure NCR and customer satisfaction with Dealer Network is achieved.

 

Key Performance Indicators

Codes of practice: Meet all requirements of the relevant authorities

OTS & Blockage Non Completion rates (NCR) :for workshop visit and at point of delivery

Completion Rate : OTS completion rate within specified timescale

Completion: Blockage achievement

QHC: HO Quality Health Check on OTS & Blockages speed of repair

 

Qualifications

The successful candidate will be able to demonstrate excellent organisation, communication and, negotiating skills with attention to detail and ability to manage multiple tasks at the same time. This is a fast paced role so you will have the ability to adapt and implement projects along with having a strong commercial awareness.

Working with the end customer in a dealer or manufacturer role would be helpful to have good product knowledge of the automotive world but the goal is to ensure a strong customer satisfaction by making sure product safety recalls are implemented as per the codes of practice with the highest level of completion.

Working with all levels of stakeholders you will be able to display excellent communication and negotiation skills as well as challenging ideas to constantly improve and lead customer satisfaction. You will have the ability to work with authorities to discuss complex requirements and codes of practice associated to product safety, recall requirements and RAPEX.

• Educated to at least A’level or equivalent

• Computer Literacy: Strong Excel & PowerPoint (essential), Ability to understand data and present it to senior management. Business Intelligence knowledge would be an advantage.

 

Other jobs like this

Careers Site Advertising Start Date
20 Sep 2022
Location
Reading
Department
Patrol & Technical Operations
Advertising Salary
Competitive Salary
Vacancy Type
Permanent
Careers Site Advertising End Date
11 Oct 2022
Careers Site Advertising Start Date
04 Oct 2022
Location
Walsall
Department
Contact Centre
Advertising Salary
19382.80
Vacancy Type
Fixed Term Contract
Careers Site Advertising End Date
18 Oct 2022
Latest

Legal Advisor

Careers Site Advertising Start Date
03 Oct 2022
Location
Bristol
Department
Legal, Audit & Risk
Advertising Salary
£22,000 - £25,000 DOE
Vacancy Type
Permanent
Careers Site Advertising End Date
24 Oct 2022