Location
Bristol
Department
Contact Centre
Advertising Salary
£23,690 with an OTE of £28,416
Vacancy Type
Permanent
Careers Site Advertising End Date
15 Oct 2022

About The Role

As a Customer Service Renewals Advisor, you’ll take calls from RAC members who are looking to renew their cover or wanting to discuss their membership. You will be an expert with our features & benefits of RAC Breakdown Cover to keep them on board.

We have an OTE of £28,416 for a 35 hour working week

The shift requirements will fall within our opening hours of Monday – Friday 08.00 – 20.00, Saturday and Sunday 09.00 – 17.00

Start date for two week induction, Monday 21st November 2022
 Assessments taking place every MONDAY & THURSDAY at out Bradley Stoke Branch
 

To be the best, we want the best. RAC are looking for Customer Sales & Service Advisors who:

  • Are empathetic and able to build rapport with our members, with an outgoing, self-motivated and friendly personality.
  • Are comfortable at overcoming objections
  • Ideally have previous experience working within a regulated environment or in sales and be able to demonstrate excellent customer service.
  • Can demonstrate resilience in a fast pace sales contact centre and works well towards KPI's under pressure.
  • Have great knowledge retention and recall and can understand customers' needs and requirements to ensure you do the right thing for each and every one.

What can we offer in return?

  • Bonus Scheme with additional earning potential up to 20% OTE monthly
  • Flexible Shifts
  • A first class, comprehensive training programme to enhance your skills and behaviours to ensure you become a great advisor!
  • A fantastic career framework allowing everyone to progress within the ever-growing business with solid support and a clear plan.
  • Common sense shift patterns. As with any key service provider, we need to be there when our customers need us. Therefore, there will be a requirement to work at weekends but we also try to apply logic to our shift patterns.

Benefits and Rewards;

  • You will also get FREE Ultimate breakdown cover for you and your household – including roadside & home rescue, unlimited call outs and tows,
  • Flexible Benefits for you to tailor
  • Free on-site parking
  • Holiday Allowance
  • 7 days car hire, European cover which also includes free legal advice and garage support
  • Hotel discounts & days out
  • £25 towards MOT voucher each year and much more!

Come and join a great team that is full of brilliant Customer Service Renewals Advisors who are passionate about delivering excellent service to our valued members!

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