Location
Stretford
Department
Contact Centre
Vacancy Type
Fixed Term Contract
Careers Site Advertising End Date
03 Feb 2023

About The Role

RAC have an exciting 3 Month Fixed Term Contract opportunity for Commercial Incident Managers to join our expanding RAC Commercial Assistance team. Working from our Stretford Office, you will be providing an efficient, responsive, and accurate high-quality telephony service to all RAC Commercial customers as well as potential customers

We have Part-time and Full-time opportunities available

Part Time 4pm to 8pm, Part Time 4pm to 10pm and Full Time Fully flexible. Monday to Sunday.

Salary Ranges from £9386- £25729.40

What you will do-

  • Offer the best possible and cost-effective solution ensuring provision of a professional and quality service, which meets or exceeds customers’, needs and agreed organizational goals.
  • Respond to all incoming calls to customers broken down at the roadside quickly and effectively, to take full details of the breakdown, establish the driver’s entitlements and requirements.
  • Manage the time to attend the customer at the roadside through effective communication, identifying how the customer can be proactively managed through to satisfactory completion.
  • Make relevant contact with all customers following a breakdown incident and, where necessary, provide progress updates using appropriate resources and technology to improve service delivery.
  • Develop positive and value-based relationships with all colleagues within Roadside Services, taking responsibility for own actions, supporting others’ decisions and assisting Roadside Services in the delivery of inspirational customer service.
  • Liaise and communicate with internal and external contacts ensuring that resources are available and services are provided on a timely and efficient basis, taking responsibility for the quick and effective resolution of all customers’ needs.
  • Contribute to defined individual and team performance targets, which achieve profitability, growth, and service excellence. 

You will need the ability to-

  • Follow performance adherence requirements to ensure compliance to performance KPI delivery is achieved
  • Drive your performance improvement
  • Be flexible and adapt to changing work demands and process
  • Work as part of a team to achieve business performance
  • Communicate effectively with customers and other RAC Colleagues 

 

Together we are all #OrangeHeroes! Be a part of our journey!

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