Location
Walsall
Department
IT
Advertising Salary
£40,000 + bonus and flexible working
Vacancy Type
Permanent

About The Role

RAC have a fantastic opportunity for a Product Manager to join the Team in Bristol or Bescot on a permanent basis.

As a Product Manager you will demonstrate extensive Product development experience within a General Insurance/ FCA regulated environment, ensuring a balance between business requirements, whilst maintaining a member centric approach. This role will ensure our breakdown products are fit for purpose and support with new and exciting product developments to ensure we stand out in the market. It’s important RAC meet all FCA requirements and maintain KPI’s so you can expect to support with finding the route cause of complaints and create KPI reporting. The role of the Product Manager will be focused around being the product owner of a range of in-life and new regulated general insurance products including core breakdown and breakdown extra’s, European and SME and requires strong interpersonal skills to influence stakeholders to optimise profitability within the channels.

This role will be based from home until early 2022 when we will be looking to move to a hybrid working model which will provide the opportunity to work from home twice per week. If based in Bescot, one visit to the Bristol office each week will be required.

Role purpose

  • Ensure all products, propositions and promotions are clear, fair and not misleading, are designed to meet the needs of consumers and are targeted and marketed accordingly. Ensure that products perform as the RAC has led consumers to believe and that the service provided is of a high standard. Where appropriate, ensure that products and promotions are researched to test consumer understanding and demand and refine products and promotions accordingly. Any subsequent customer complaint or feedback should be used to continually refine and improve RAC's product and promotion portfolio
  • Input to NPD innovation roadmap to drive future IM profit growth through differentiation
  • Deliver improvements to existing products including Ts&Cs, cover level changes, updated customer information, training across all channels
  • Ensure clarity of key selling messages for IM products across RAC communication & sales channels
  • Monitor and report on key competitor and market activity to be shared business-wide across key stakeholder groups
  • Delivery of annual product reviews for all Products across Core Breakdown, European Breakdown and Breakdown Extras Add on; and then work to make the changes required
  • Production of reporting to meet business requirements, and insight to improve.
  • Root cause analysis of customer complaint and provide insight to continually refine and improve RAC's product and promotion portfolio
Skills, Knowledge and qualifications

We are looking for an experienced Product Owner or Change Manager ideally from an insurance / finance services background. You will be an expert in product development to support with new propositions and have an excellent attention to detail to ensure all KPI reporting is accurate. This role will suit someone who has experience driving customer insight from a range of sources whilst having the capability to report on commercial KPIs. RAC can be very fast paced with tight deadline so you will thrive working in a busy time sensitive environment and be flexible to change.

In return, we offer a competitive salary and on target annual company bonus, contributory pension scheme, life insurance, 25 days annual leave, including the option to purchase an additional 5 days, free on-site parking across all 3 sites and free RAC breakdown cover. We also offer a range of other flexible employee benefits for you to choose from.

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