Location
Stretford
Department
Contact Centre
Advertising Salary
£19,199
Vacancy Type
Permanent

About The Role

RAC are recruiting for a full time, permanent Customer Service Advisor to join our Team in Stretford, Manchester. 

As Customer Service Advisor you will primarily be taking inbound calls from existing customers to try and understand and resolve, customer enquires along with billing queries whilst promoting a range of breakdown products.

We will reward your hard work with a great benefits package, made up of a bonus scheme, flexible shifts, holiday allowance, free on-site parking, and flexible benefits for you to tailor.

To be successful in this role, we are looking for dynamic candidates who have previous experience working within a regulated environment and can demonstrate resilience in a fast pace sales contact centre. Being empathetic and building rapport with new and existing SME customers will allow you to understand their needs and requirements to ensure you advise them correctly.  You will need to be passionate about the brand and our products and also preferably be used to an account management approach.

RAC offer a first class, comprehensive training programme with a dedicated Training team, Managers and Coaches all working together to enhance your skills and behaviours. We also offer a fantastic career framework allowing everyone to progress within the ever-growing Business with solid support and a clear plan.

As with any key service provider, we need to be there when our customers need us. Therefore to make sure our centre is covered, there may be a requirement to work on evenings and at weekends. We try to apply common sense to our shift patterns, trying to create long weekends when possible and ensuring there is enough of a break between two shifts. 

The total hours per week will be 35. You will be required to work Monday-Friday between the hours of 9am-5pm.

To be the best, we want the best. RAC are looking for experience in sales and customer service, someone who works well towards KPI’s under pressure and has an outgoing, self-motivated personality.

Have you got what it takes to join #orangeheroes

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