Location
Bristol
Department
Marketing, Data & Insight
Advertising Salary
Competitive Salary + Bonus + Hybrid Working
Vacancy Type
Permanent

About The Role

RAC are now recruiting for a permanent Insight Data Scientist Manager  to join our Group Customer & Marketing team in either Bristol or Walsall. Our teams are currently working from home with plans to transition to a permanent hybrid working model from early 2022, when colleagues will return to the office 2 days per week and work from home 3 times per week.

Do you get fulfilment from using data science to help people in their time of need?

Do you thrive on finding those customer and business Win;Win  golden nuggets?

Is swimming in rich data lakes, with the best analytical tools your idea of fun?

If yes…

then Join the RAC Group Customer & Marketing Insight team!

Everyday will bring you something new and interesting to work on, always with a strong focus on customer outcomes. This role is primarily focused on customer experiences when drivers breakdown, but you’ll also get involved in digital marketing, digital customer behaviour, customer retention and profitability.

As a senior analyst you be used to communicating with all levels, gaining understanding from our customer facing staff one moment, then explaining complex analysis to the CEO the next.

You’ll have experience of managing a team of 1-3 people and using analytical and statistical tools to change business outcomes, not limited to: research, machine learning and lifetime value models. You’ll be a self-starter used to driving the agenda and sniffing out the next opportunity for personal and business growth

Role Purpose

Insight leadership

Ensure our data assets and insight are used to maximise business growth for the business

Be recognised as an analytics expert adding tangible value to business areas including Consumer, Insurance, B2B and Operations

Strategy delivery

Provide insight that helps define and deliver the strategic priorities and implement the strategic plan

Customer CRM and acquisition

Data and insight used to optimise customer experience and customer needs. Resulting in increased ROI and value growth of the consumer and B2B portfolio through marketing

Data & Compliance

Ensure the value of data is maximised internally and used compliantly. Resulting in data usage within the guideline of regulation and the business is able to make decisions based on data.

Developing people

Lead a motivated team and develop direct reports and team members through coaching, feedback, and alignment of career development goals with organisational objectives.

To be successful in the role you’ll have practical knowledge of how to use the latest analytical thinking in a commercial environment and have working knowledge of the best tools for the job. Experience in using data and insight to constructively challenge the status-quo and drive positive change and growth across the business is essential. We are looking for skills in translating strategic thinking into actionable pragmatic and deliverable plans that tell a simple story and can be digested and compelling for difference audiences across the business. Highly capable using statistical modelling with strong analytical and problem-solving skills is a must. You can expect to be working closely with multiple stakeholders providing strategic advice and insight promoting new ideas and change so must be comfortable collaborating and influencing at all levels with a commercial mindset.

In return, we offer a competitive salary and on target annual company bonus, contributory pension scheme, life insurance, 25 days annual leave + the option to purchase an additional 5 days, free on-site parking across all 3 sites and free RAC breakdown cover. We also offer a range of other flexible employee benefits for you to choose from.

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