Are you ready to drive your career forward and make a significant impact in the world of roadside services? Join the RAC team as a Deployment and Communications Specialist for our prestigious Mercedes-Benz Cars UK account. We’re seeking an enthusiastic, motivated, and detail-oriented individual to ensure smooth deployment operations and maintain the highest level of customer satisfaction. If you’re passionate about making a difference, thrive in dynamic environments, and enjoy succeeding through collaboration, this role is for you!
Why You’ll Love This Role?
As a Mercedes-Benz Deployment and Communications Specialist, you’ll be the vital link that ensures our valued customers receive the unparalleled service they deserve. You’ll be responsible for swift, efficient deployment decisions, seamless communication, and the meticulous coordination of resources—all while keeping customer satisfaction at the forefront. This is your chance to showcase your expertise, work in an energised team, and contribute to RAC’s reputation for excellence.
This is a full-time position, working between Monday-Sunday 06:00-22:00 - 35 hours per week
Salary is 20,933.39
Based at our Bescot Head office, Walsall.
What's in it for You?
At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you’ll have all these extra benefits:
- Eligibility to join our bonus scheme.
- 23 Days Annual Leave
- Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings.
- 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
- Family leave support including paid time off, flexibility and resources to help balance work and family commitments.
- Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.
- Car salary sacrifice scheme – after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options.
- FREE RAC Ultimate Complete Breakdown Service from Day One.
- Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more.
- FREE onsite parking.
When you join us you will automatically be opted into our Colleague Share Scheme, called ‘Owning it together’. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!
What You’ll Do…
•Deliver Excellence: Offer the best possible solution with professionalism, ensuring services meet or exceed customer needs and business goals.
•Timely Responses: Manage response times effectively, using outstanding communication skills to keep customers informed until their issue is resolved.
•Proactive Updates: Contact customers post-breakdown and provide timely progress updates through available technology and resources.
•Build positive, value-driven relationships with colleagues in Roadside Services, support decisions, and assist in delivering outstanding customer service.
•Cost-Conscious Solutions: Select the most cost-effective resolutions using RAC’s repair network and third-party providers.
•Liaise with internal and external contacts, ensuring all resources are deployed efficiently and in compliance with processes and contracts.
•ICAD Management: Use Dispatch functionality to deliver strategic deployment decisions, monitor Resource Alarms and Messages, and manage performance adherence.
•Apply complete knowledge of contractor working arrangements, manage adjustments effectively, and minimise manual claims for payment.
• Contribute to individual and team performance goals that drive profitability, growth, and exceptional service.
What you’ll need…
•Hands-on experience with RAC deployment methodologies, iCAD systems, and related support systems.
•Adherence to performance KPIs and capability to follow through on compliance requirements.
•A proactive approach to improving personal performance.
•Flexibility to adapt to changing processes and workloads.
•Teamwork skills that contribute to collective business success.
•Proficiency in managing EOD interfaces in alignment with company protocols.
•Strong communication skills for effective customer and colleague interactions.
•Understanding of National Deployment Centre (NDC) processes.
Regulatory Knowledge/FCA Compliance:
•Familiarity with breakdown products, associated systems, and internal processes.
•Commitment to adhering to data protection regulations, the Working Time Directive, health and safety standards, and FCA guidelines.
We want someone who not only has the knowledge but embodies the energy and commitment needed to excel in this role. Your ability to manage complex situations with confidence, adapt to change seamlessly, and always keep customer satisfaction in sight will set you apart.
Ready to Shift Gears?
If you’re excited to contribute to an organisation that values excellence, customer focus, and collaboration, we want to hear from you. Join the RAC team and make your mark as a Deployment and Communications Specialist with our Mercedes-Benz Cars UK division.
Apply today and become part of a team where your skills make a real impact, and your career can thrive.
Together we are all #OrangeHeroes! Be a part of our journey!
We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.