Location
Field Based
Department
Patrol & Technical Operations
Advertising Salary
Up to £35000 DOE with company bonus & hybrid working
Vacancy Type
Permanent

About The Role

Job description

At the RAC we provide Renault UK network with remote technical support to achieve faster resolutions for our customers and provide mobile repair network expert coverage in diagnosis, resolution, and reporting for ICE and Electric cars.

We are looking to recruit a new Renault UK Technical Assessor “flying doctor” with drive and motivation. This opportunity will be based on a across the Central belt of Scotland but will require the flexibility for some additional travel required across the boarders in order to help us improve the brand experience for all customers and prospects achieving brand and dealer recommendation and securing their business and loyalty.

Key responsibilities

The new Renault UK Technical Assessor will report to both Technical Hub & Incidentology Manager (Group Renault) and Renault UK Technical Manager (RAC).

You will be responsible to deliver across 4 key areas of the business to build upon relationships with Network aftersales and management teams, Renault UK operational teams, Renault Northern Territory teams, RUK Customer Service leadership teams (RAC), Branded Services leadership team (RAC) and also the Technical Team (RAC)

Business Productivity

-         Monitor and be accountable for efficient productive time spent on each allocated job to maximise productivity.

-         Aid in the development of the Centre network in supporting the customer ownership of Brand vehicles through effective promotion, coaching and knowledge share

-         Assist in wider technical support topics and provide guidance to Renault network where appropriate as part of the Service Quality team

Vehicle led

-         Resolve, support and report on customer and network technical issues

-         Provide technical diagnostic assistance to Renault Dealer Network and affiliated partners

-         Monitor the approval process to control replacement of high-cost components

-         Follow up all outstanding technical cases to ensure 100% resolution

-         Identify and report issues of a safety, commercial repercussive nature to Incidentology

-         Support Renault NT Customer engagement with technical visits

-         Produce and cascade relevant information to the network to assist in diagnosis and repair

-         Support new model launch events

-         Assist Repair Quality Manager managing network TRT dispersion

-         Subject Matter Expert relating to specific automotive areas & new products

Reporting and Continuous Improvement

-         Provide Renault with regular updates on repair progress via Renault systems

-         Provide written evidence of repairs carried out, in line with Renault Warranty guidelines

-         Provide the necessary supporting documents e.g., photographs, vehicle analysis logs, print outs etc. to support all repairs and document in Renault systems

-         Provide feedback on repair methods, technical information, and vehicle quality in relation to repairs completed

General

-         Be aware of and adhere to Health & Safety aspects of the working environment and always adhere to guidelines, reporting any defective equipment to Renault UK and to the Aftersales Manager

-         Liaise with all relevant staff to achieve efficiency and provide excellent levels of customer service

-         Maintain tooling standards, specific diagnostic equipment, and PPE, to Renault expectations. Reporting any defects directly to Renault UK.

-         Keep technical knowledge and qualification status up to date to stay compliant

-         Attend technical update meetings and provide technical information upon request to improve customer experience and Renault technical function.

 

Skills/Knowledge/ Experience

The automotive industry is constantly evolving, and Renault as a manufacturer is determined to remain at its forefront with this collaboration with the RAC We are looking for people who thrive on challenges and aren't afraid of autonomy.

Our core values at the RAC are:

  • Handle it Together – we will seek someone who is keen to understand and assist in the delivery of Business Strategy and Objectives whilst always adhering to company policies and procedures
  • Exceptional Service – we will be relying on you to deliver an agreed level of service KPI’s to include productivity, efficiency and utilisation to the Internal and External Customer, Business Partners and External Suppliers.  Have excellent communication, presentation, and negotiation internally and externally; ability to work transversally and autonomously
  • Raise the Bar – The successful Renault UK Technical Assessor will contribute fully within the team, ensuring the right environment is maintained.  You will need to have previous Technical Experience (Group Renault preferred) Previous roles may include – Master Technician, Tech Trainer, Expertise Manager  - Holding an EV technical qualification would be advantageous.
  • Own it – for success in this position we will be looking for you to be capable of demonstrating sound analytical and problem solving with skills with good interpretation and application of complex information to lead decision making.  You need to be self-motivated, flexible and ability to deal with conflicting demands to ensure the appropriate level of management control and system exploitation is applied to all relevant systems and company assets.

In return, we offer an attractive salary and on target annual company bonus (If you start before 31st January 2022, you will be eligible for a £600 joining bonus):

  • Contributory pension scheme
  • Life insurance
  • 25 days annual leave with the option to purchase an additional five days
  • Free on-site parking across all 3 sites
  • Plus, free RAC Breakdown Cover along with a range of other flexible employee benefits for you to choose from

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