We’re looking for aSenior Internal Communication and Engagement Manager to be a driving force in our exciting, fast-paced, Comms and Engagement team!
Working as part of a small team of multi-tasking comms ninjas, the successful candidate will bring expert engagement know-how, kick-ass project management skills and injection of energy and enthusiasm to help us stay in the fast lane.
We’re not looking for someone who’s happy to coast along – we’re looking for someone to help us switch gear and challenge what we do and how we do it, then be part of making the ideas and plans a reality.
You’ll need to have passion for engaging and enabling people, as well as a sound, proven history of creating great comms, delivering it expertly, and ensuring it lands well.
With over 4,300 colleagues at the roadside, in the office or at home, you’ll use a variety of channels, media, activities and initiatives to communicate effectively and drive our engagement levels.
This is a hybrid role working 2 days a week in the office and 3 days a week at home, with some travel required.
What you will do
- Lead on given sub-sections of the Engagement and Communication strategy, as designated by the Head of Communication & Engagement, from project planning through to project delivery and evaluation.
- Channel management and improvement – owning group-level comms channels and being responsible for the review, development, maintenance and delivery of comms channels (to be specified).
- Content and campaigns - successfully planning, designing, developing, and delivering effective campaigns and content to drive improvements in engagement. These will be subject to change, driven by business requirements at any given time.
- Advising and supporting Exec and SLT members - to deliver engaging communications and colleague engagement support. To drive understanding, insight, and engagement of the specific audiences within that division / team.
- Lead / support the successful management and delivery of comms events, including strategy roadshows / briefings, annual awards ceremony, celebration / social events, etc.
- Build, develop and maintain effective working relationships with relevant stakeholders (HR, Creative team, other support functions as required, and external parties), consulting with, influencing and on-boarding to improve the success of the IC and broader People Agenda.
What you will need
- Substantial experience and in-depth understanding of internal communication and engagement delivery, especially its application to large-scale, complex, fast-paced organisations (e.g. service, retail, hospitality services) and continuous improvement programmes
- Demonstrable record of leading interventions (from initial diagnostic phase through to delivery) which contribute to business success
- An ability to translate organisational objectives and strategic plans into tactical delivery activities across a range of different channels and media
- Expert and up to date knowledge of communication strategies, technologies, trends and techniques
- Knowledge and experience of Enterprise Social Networks (e.g., Yammer / Workplace)
- Understanding and enthusiasm for applying continuing developments in technology and social media
- Experience of successfully working with senior level management, with the confidence to influence and challenge key business decision-makers constructively
- Highly developed communication and interpersonal skills and strong planning, organisational, and highly collaborative delivery skills
- Ability to deliver relatively straight-forward visual, audio, video, and digital content through applications such as Adobe Creative Cloud Suite, Popullo, SharePoint, Canva and InDesign and Premiere Pro would be a massive benefit
- Significant experience in writing, proofing and editing material, incl. critical and sensitive communications
- Experience of presenting proposals and plans to senior level management
- Able to balance conflicting, changing and pressing demands
- Ability to react quickly to changing circumstances
In return, we offer…
At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you’ll have all these extra benefits:
- FREE RAC Ultimate Complete Breakdown Service from Day One.
- 25 days annual leave entitlement plus bank holidays.
- Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings.
- 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
- Family leave support including paid time off, flexibility and resources to help balance work and family commitments.
- Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.
- Car salary sacrifice scheme – after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options.
- Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more.
- FREE onsite parking.
When you join us you will automatically be opted into our Colleague Share Scheme, called ‘Owning it together’. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!
We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.