Are you passionate about people, process, and payroll? Do you thrive in a fast-paced environment where your attention to detail and top-notch admin skills can really make a difference? If so, we want to hear from you!
About the Role
As a key member of our People Shared Services Team, the People & Payroll Administrator is at the heart of our people operations, supporting the entire colleague lifecycle. From new starters to leavers—and every milestone in between—you’ll deliver a high-quality, consistent service across our field-based, contact centre, and head office teams.
Key Responsibilities
Payroll & HR Data:
- Process permanent People data changes including starters, leavers, transfers, and company updates in the HRIS.
- Draft and issue documentation for contractual changes and leavers.
- Collate, check, and validate payroll data—spot anomalies and escalate where needed.
- Liaise with payroll providers to ensure accurate monthly submissions.
Advice & Guidance:
- Provide first-line support to employees and line managers on everyday People queries.
- Act as a key contact for self-service (myView) issues.
- Ensure all data is accurate, up-to-date, and GDPR-compliant.
Admin & Lifecycle Support:
- Manage the day-to-day People admin, including statutory deductions and contract updates.
- Respond to reference requests (employment, financial, SAR).
- Support with system improvements and process development initiatives.
What We’re Looking For
- Strong People administration experience, ideally in a shared services or high-volume environment.
- Working knowledge of payroll processes and systems.
- Excellent customer service skills and a natural ability to build relationships.
- Superb attention to detail with a high level of accuracy and discretion.
- Proficiency in Microsoft Office (Excel, Word, Mail Merge).
- Friendly, proactive, and solutions-focused mindset.
- Confidence in managing confidential data in line with GDPR.
Desirable Qualifications & Experience
- 5 GCSEs (Grade A-C minimum)
- People/ Payroll experience is highly desirable
- A-Levels or equivalent (desirable)
- CIPD or CIPP qualification (advantageous)
- Experience with diverse workforces and varying terms and conditions
In return, we offer
- FREE RAC Ultimate Complete Breakdown Service from Day One.
- 25 days annual leave entitlement plus bank holidays.
- Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings.
- 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
- Family leave support including paid time off, flexibility and resources to help balance work and family commitments.
- Enhanced Parental Leave
- Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.
- Car salary sacrifice scheme – after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options.
- Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more.
When you join us, you will automatically be opted into our Colleague Share Scheme, called ‘Owning it together’. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!
We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.