Are you a creative problem solver? Do you excel in a fast paced environment? RAC has an exciting opportunity for a Resourcing & Scheduling Specialist to join our Service, Maintenance and Repair (SMR) department based at our iconic Bescot office in Walsall.
This is a full-time, permanent position working 40 hours per week, Monday-Friday between 08:00-18:00 and 1 in 4 Saturdays (with a rest day in the week).
As a Resourcing & Scheduling Specialist with SMR you will own all the allocated resource across both contact centre colleagues and Mobile Mechanics. Working within a busy and fast paced environment you will develop and maintain key relationships with front line colleagues and management to deliver outstanding service. You will ensure all resource is at appropriate levels and in line with provided forecasts. While always ensuring Mobile Mechanics’ diaries are optimised to allow them to hit their Jobs per Shift targets.
Reporting to the SMR Trading Manager, you will build and issue annual rosters to frontline colleagues in line with agreed forecast plans, rules and constraints. You will also be responsible for the resolution of resource issues on a day to day basis in real time.
To be the best, we want the best! We're looking for individuals who:
- Are influential, persuasive and a strong communicator
- Have a positive and proactive attitude
- Can demonstrate the ability to stay focused in a fast-paced environment, and work well under pressure to meet tight deadlines
- Have strong knowledge of Workforce Management Systems/Excel/PowerPoint
- Have a strong understanding of resource and planning, and a good depth of experience in delivering detailed resourcing solutions
What can we offer in return?
- £26,000 per year with annual pay review every January
- Annual Bonus Scheme based on company performance
- Competitive rewards package
- A first-class, comprehensive training programme to enhance your skills and behaviours to ensure you become a great scheduler!
- A fantastic career framework, with solid support and a clear plan, allowing everyone to progress within this ever-growing business
What you'll be doing...
Rostering: Resource scheduling for defined colleagues within SMR
- Ensure FTE are scheduled to relevant levels against provided forecasts to give best chance of hitting planned Service Level’s (Annual and Tactically)
- Highlight to line management any issues or factors that could prevent the achievement of KPI’s.
- Ensure rosters are built to meet demand whilst maintaining a fair work/life balance and are constraint compliant
- Ensure Annual Leave, training and downtime are all managed as per business rules and agreements
- Effective re-rostering as required by the business
- Management of new starters and leavers
Tactical Planning: Ensure the team are scheduled at the right time and are adhering to constraints, placing hours to maximise Jobs per Shift, in order to deliver the optimum resourcing outcome
- Deliver best resource fit against relevant forecast to hit SL, coordinating any overtime requirements
- Ongoing review of hours deployment to minimise wastage and maximise benefit of downtime
- Work with the various stakeholders across the business to ensure clear communication of resourcing
- Ensure conformance of working arrangements
- Work across boundaries to ensure a nationally consistent approach
- Ensure fairness in the treatment of front line colleagues in making daily resourcing decisions and the allocation of overtime hours
- Interpret data and carrying QA checks on scheduled work to ensure the work is achievable and preventing any delays in the scheduled work being carried out.
Benefits and rewards:
At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you’ll have all these extra benefits:
- Eligibility to join our bonus scheme
- Holidays - 25 & bank holidays
- Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings
- Family leave support including paid time off, flexibility and resources to help balance work and family commitments
- Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household
- Car salary sacrifice scheme – after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options
- FREE RAC Ultimate Complete Breakdown Service from Day One
- Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more
When you join us you will automatically be opted into our Colleague Share Scheme, called ‘Owning it together’. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!
Together we are all #OrangeHeroes. Be a part of our journey!
We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.